Job Description

Job Summary:

This position is responsible for assisting Physicians, clinical and non-clinical staff in providing medical care, as well as implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment, and skills necessary to provide excellent patient care and achieve desired goals.



  • Prepares patients for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements as required by the provider.
  • Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to injections, Spravato treatments, and other procedures as needed.
  • Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions, and scheduling of patients.
  • Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
  • Collect urinalysis from patients, ensures that all specimens are labeled correctly and that all specimens have been ordered in system. Ensures that lab requisition forms are included
  • Ensure accurate documentation in the EMR for all visits and patient related encounters.
  • Ensuring that all Pharmacy Monitoring Program (PMPs) sheets and UDS reports have been uploaded in the EMR for all patients prior to visit.
  • Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Maintains cleanliness of patient restrooms and ensures that area is kept stocked and clean throughout the day and after every patient.
  • Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling hazardous substances.
  • Performs basic maintenance of equipment and coordinates maintenance needed for prompt repairs.
  • Maintains all medication logs, temperature logs and medication transportation logs up-to-date and accurate.
  • Orders supplies and stocks patient care areas. Monitor’s inventory including medications and injectables, i.e., expired medications/equipment, recalls and patient tracking.
  • Develops and maintains effective communication mechanisms with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
  • Maintains communication with the front office to aid in patient flow. Responsible for prioritization of patient flow through clinical process.
  • Perform other duties as assigned and not limited to.
  • Hours may vary and be outside of normal office hours depending on business needs.
  • Clerical duties as needed.



  • Requires exceptional interpersonal and communication skills. Ability to interact with people from diverse backgrounds and cultures.
  • Requires the ability to manage multiple changing priorities in an effective and organized fashion with little to no notice.
  • Must have knowledge of and always follow HIPAA guidelines and secure Protected Health Information.
  • The ability to work in a constant state of alertness and in a safe manner.


Physical Requirements:

  • Frequent periods of walking
  • Prolonged periods of standing
  • Prolonged periods of sitting
  • Occasional periods of kneeling
  • Occasional periods of climbing or balance
  • Vision abilities typically include close and distance vision, color and peripheral vision, depth perception and ability to adjust focus
  • Lifting requirements up to 25 pounds

Education and Experience:

  • High school diploma or equivalent
  • Must have a Medical Assisting degree from an accredited college or university. Certification as a Medical Assistant is preferred.
  • CPR/FA certification. Must be able to obtain 30 days into employment.
  • Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software. 

2nd Chance is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About our company:

2nd Chance believes in the importance of ALL aspects of health, both physical and mental and the role that plays in achieving the well-being of individuals in our global community. We are the first full-service outpatient center of its kind in Arizona providing comprehensive outpatient treatment for general psychology, mental health issues and opioid/alcohol addictions both in-person and through telemedicine services.

Our exceptional team of psychiatrists, nurse practitioners and other health professionals provide compassionate care to our patients throughout Arizona, and we are growing rapidly!  We are dedicated to empowering every individual patient to make informed choices that help enable them to reach their goals through personalized treatment plans, support, and the best practices in integrated care.

Joining the 2nd Chance team means becoming more than just an employee - it means becoming part of a team that deeply cares for each individual we interact with and truly believes everyone deserves a second chance.