Job Description

Job description

The Practice Manager will work closely with the Chief Operating Officer and Area Operations Manager on the workflow and performance of the designated clinic(s) to achieve expert care, excellent customer service and maximal physician/staff productivity. They will be responsible for daily management and operations of a 2nd Chance Treatment Center. The Practice Manager will provide administrative/clinical supervision to the clinic staff to ensure all services are delivered according to local, state and federal laws and in compliance with contractual requirements. The Manager is responsible for ensuring quality of care for all behavioral health participants, including but not limited to, medication management, and Behavioral Health therapy and case management services. 

Essential Job Functions

Employee Management – Work on employee management and staffing including all providers, medical assistants, and administrative staff

  • Determine staffing standards based on patient care needs, patient flow, procedures and other clinical needs
  • Interview, select and hire new employees
  • Work with Human Resources to ensure compliance with state and federal requirements for clinical and non-clinical staff
  • Help with evaluating staff performance, developing standards and ensuring basic competencies for all staff.
  • Evaluate individual and overall team performance on a regular and ongoing basis; use collected data and information to make needed improvements including adjustments as needed to Providers’ caseloads and work assignments to maximize quality of care, and staff productivity.


  • Establish credibility and a strong presence in the clinic.
  • Establish expectations and model behaviors that demonstrate service excellence to staff and focus on the patient as the primary customer.
  • Identify potential problem areas, develop a system for objectively monitoring performance and creatively seek solutions to foster quality improvement.


  • Help Develop policies and procedures while working with the Area of Operations Manager.
  • Participate in management meetings and participate in strategic planning, proactive interdepartmental problem solving.

Financial Accountability

  • Help develop a system for monitoring clinic utilization, workload, and individual physician provider productivity on a monthly basis.
  • Act as a resource to physicians, clinical staff and the corporate office.
  • Confidentiality
  • Demonstrate knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
  • Other duties as assigned.

Required Knowledge, Skills, and Abilities

To perform this role successfully, an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the Practice Manger. Prior health care experience preferred and strong communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to communicate effectively both verbally and in writing.
  • Ability to work independently and to be accurate, efficient and organized.
  • Ability to respond to emergent or stressful situations in a calm and professional manner.
  • Intermediate computer skills (i.e. MS Word, Excel).
  • The ability to work in a constant state of alertness and in a safe manner
  • Previous experience with Behavioral Health is preferred. 

Education and Experience

  • Bachelors degree preferred
  • Minimum 1-5 year’s management experience

Required: In office regular and consistent attendance is required.


  • Medical, Health, and Vision
  • 401k
  • Life Insurance
  • Sick Time & PTO

2nd Chance is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About our company:

2nd Chance believes in the importance of ALL aspects of health, both physical and mental and the role that plays in achieving the well-being of individuals in our global community. We are the first full-service outpatient center of its kind in Arizona providing comprehensive outpatient treatment for general psychology, mental health issues and opioid/alcohol addictions both in-person and through telemedicine services.

Our exceptional team of psychiatrists, nurse practitioners and other health professionals provide compassionate care to our patients throughout Arizona, and we are growing rapidly! We are dedicated to empowering every individual patient to make informed choices that help enable them to reach their goals through personalized treatment plans, support, and the best practices in integrated care.

Joining the 2nd Chance team means becoming more than just an employee - it means becoming part of a team that deeply cares for each individual we interact with and truly believes everyone deserves a second chance.

Job Type: Full-time